Confidential counselling for members
All our members have access to Health Assured, a confidential service designed to help you deal with personal and professional problems that are affecting your wellbeing. Members can access the helpline 24/7, 365 days a year.
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Health Assured: Your 24-hour helpline
The service is a complete support network that offers expert advice and compassionate guidance 24/7, covering a wide range of issues. We strongly believe in providing a service that offers not only reactive support when someone needs it but also proactive and preventative support to deliver the best possible outcomes.
Health Assured pride themselves on offering the highest level of service quality, assured through the calibre of people they employ and their exceptional clinical governance infrastructure.
Health Assured offers cover for you and, in some cases, your immediate family (that is your spouse or partners and dependent children aged 16 to 24 who are in full time education or living in the same household), 24 hours a day, 7 days a week, 365 days a year:
- Life support: Face-to-face counselling sessions to support you at your convenience
- Legal information: Advice for you on issues such as debt management, accountancy, lawsuits, consumer disputes, property or neighbour disputes
- Bereavement support: Experienced counsellors to support you through grief and a team of legal advisors to support you practically
- Medical information: Qualified nurses are on hand to offer advice on a range of medical or health related issues
- CBT online: A range of CBT self-help modules, informative factsheets and advice videos from leading qualified counsellors. Members can download information on CBT for menopause on this page.
Interactive FAQ service
Learn more about Health Assured's interactive service Wisdom AI - a pool of mental health knowledge combining the latest artificial intelligence and the support of professional counsellors.