Reception and telephone skills for the whole dental team

Event Type

BDA TRAINING

Event Subject

Practice management

Topics

Development Outcomes (A)
Topic Groups (Education & Development, Patient Communications)

Date

Friday 26 June 2020

Time

10:00 - 16:15

Venue

British Dental Association

Address

64 Wimpole Street, LONDON, W1G 8YS, England

Speakers

Heather Dallas

Booking Fees

Dental Care Professional: £150.00
Essential Member: £150.00
Expert Member: £150.00
Extra Member: £150.00
Senior member: £150.00
Non member: £150.00
Student member: £150.00

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Contact details

Contact Akosua Nunoo

Tel 020 7563 4590

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Reception and telephone skills for the whole dental team

Friday 26 June 2020 | LONDON

Alternative date: Friday 31 Janaury 2020 | LONDON

This course is for all members of the dental team who are in a first contact position at the practice and involved in both face-to-face liaison and the receiving/making of telephone calls.

High standards of customer care, exceptional communication and good organisational skills are fundamental in securing and retaining patients. This course will equip you with the

necessary skills to project the right impression, listen effectively and attentively, and cope with situations under pressure. Ensure your practice stands out from the competition.

Learning objectives

Recognise the vital importance of generating a professional and approachable first impression
Agree best practice for your team
Understand how to put anxious patients at ease
Learn how to juggle dealing with face-to-face patients and telephone calls at the same time
Know how to deal with difficult situations with the use of assertiveness techniques
Be able to build and maintain rapport with new and regular patients.

Programme

09:30	Registration and refreshments
10:00	The role of the receptionist
11:15	Morning refreshments
11:30	Telephone best practice
13:00	Lunch
13:45	Juggling multiple workload
14:30	Afternoon refreshments
14:45	Keeping rapport with difficult patients
16:00	Close of event

Programme subject to alteration

Speaker

Heather Dallas, Managing Director, Dallas Development

Heather spent ten years as a senior training manager at Deloitte before starting Dallas Development in January 2000. As well as running various programmes for the BDA, Heather is also a motivational and inspiring public speaker and personal coach in personal impact and career development. Her specialist areas are management skills, team working, personal impact, train the trainers, presentation skills, life balance and handling conflict. She is a qualified MBTI Practitioner, Belbin Team Roles Consultant, Strengths Deployment Inventory Consultant and NLP Master Practitioner and Integral Eye Movement Technique Practitioner.

Accreditation

4 1/2 hours CPD

The training course meets the edicational criteria set by the GDC for verifiable CPD and is certified by the British Dental Association

Fee

Course fee £150 per person.This includes refreshments, lunch and all course documentation.

How to book

Online

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By phone

020 7563 4590

By booking form

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booking form

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Full terms and conditions (including cancellation policy)

Venue

Accommodation

If you wish to stay overnight during the event please contact MICE Concierge our appointed hotel booking agency by email or call 01438 908770.