Internet Explorer and Edge browser users:
To download Word, Excel or PowerPoint files please right-click on the file you wish to download, and select 'Save target as...'

Legal obligations

There are various legal obligations practice owners and dentists must abide by – our guidance looks at these and sets out what you need to do to comply.

BDA advice

Complaints handling

Disability discrimination - dentists as service providers

Equality and diversity in the workplace

Freedom of information (FOIA)

Protecting personal information

Safeguarding patients

Expert template

Access to information held by the practice

Adverse incidents (duty of candour) protocol

CCTV use

Chaperone policy

Complaint letter - faulty equipment 
Complaints - code of practice for patients 
Complaints handling policy - comments on Scotland template 
Complaints handling policy (E-W-NI) 
Complaints letters - NHS (E-W-NI) 
Complaints letters - NHS Scotland 
Complaints letters - private 
Complaints record
Complaints report (E-W) 

Data protection privacy notice - associates 

Data protection privacy notice - employees 

Data protection privacy notice - patients

Data security policy - practice

Equal opportunities policy for staff 

Equality and diversity policy for patients 

FOIA - guide to information

FOISA - guide to information (Scotland) 

Records management policy 

Safeguarding policy

Underperformance and whistleblowing policy 

BDA Events

Training essentials courses for the dental team, including:
Leading a dental team
Running a safe and compliant practice

iLearn webcasts

One-to-one advice

Extra and Expert members have access to unlimited one-to-one advice via phone or email from our experienced dental advisers.
Call the Practice support team on 0207 563 4574

We may record telephone conversations that are advisory in nature to offer you additional security, resolve complaints and improve our service standards. Conversations may also be monitored for staff training purposes. You will be alerted to this when you call.