Assertiveness: how to be strong in every situation
Conrad Potts and Suzanne Potts
Assertiveness is not about always getting your own way, or being more forceful. It is about achieving a "win-win" outcome in all your social interactions, standing up for your rights in a way which does not violate another person’s rights, and expressing yourself openly and without manipulation.
This book takes you through the three ways of behaving:
and shows you how to change your mindset in order to behave assertively as a matter of course. There are also specific sections devoted to getting the best out of people at work and dealing with difficult people or conflict situations, which give coping strategies which can be readily applied to daily life.
This book is an excellent choice for anyone who would like to improve their interactions with colleagues and patients, or who would like to feel more self-assured in meetings or social situations.
This book is available to borrow from the BDA library.