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Latest information on Coronavirus 

​To help members at this time you can call us from 8.30 to 18:00.

Please note that we are working hard to keep all relevant information on our Coronavirus pages

For members with access to 1:1 advisory services, please call 020 7935 0875 between the hours of 9:00 and 17:00.

For advice between the hours of 8.30 and 9:00, and between 17:00 and 18:00 members may use the following numbers:

​NHS and Business advice
020 7535 5864
​Employment advice and advice on associates
020 7563 4574
​Advice on Compliance and CQC
020 7563 4572
​Advice for dentists employed in community dental services etc
Tel: 020 7563 4582

Our members working in hospitals should call the BMA for advice. The BDA and BMA have an arrangement for the BMA to provide advice to our members. Contact details for the BMA



Advice (A to Z)

All members can access our extensive range of expert online advice. Have a look at the range of topics covered below or see our handy A to Z list.

One-to-one advice

Every day our expert advisors provide Extra and Expert members throughout the UK with unlimited, one-to-one advice via phone and email. Call 020 7935 0875 or email with your membership number in the subject line.

Templates, checklists 

and audits


Expert members also have access to our full range of practice templates, checklists and audits.




Advice by topic


Working in general practice, contract checking, careers opportunities, seminars

Employing staff

Contracts, pay, maternity, sickness, disciplinaries, grievances

Employment relations

Flexible working, contract terms and conditions, organisational change, redundancy

GDPR/Data protection

Advice on GDPR, protecting information

Health and safety

Autoclaves, waste, infection control, radiation, risk assessment

Legal obligations

Complaints, FOIA, confidentiality, data protection, disabled access

National standards

CQC, HIW, RQIA, CPI (Scotland)

NHS and commissioning

NHS dentistry - England, Northern Ireland, Scotland and Wales and

Patient care

Consent, sedation, treatment plans, prescribing, referrals, recalls, collecting fees


NHS pensions, universities, armed forces, staff auto-enrolment


Practice ownership

Business continuity, business plans, buying, selling, renting, leases, planning permission, practice finances


Advice, child protection, online training, seminars


We may record telephone conversations that are advisory in nature to offer you additional security, resolve complaints and improve our service standards. Conversations may also be monitored for staff training purposes. You will be alerted to this when you call.