Internet Explorer and Edge browser users:
To download Word, Excel or PowerPoint files please right-click on the file you wish to download, and select 'Save target as...'


Latest information on Coronavirus 

Helping members through the COVID-19 pandemic

Please note that we keep our Coronavirus pages updated with advice for all members. We're also working hard to provide more 1-2-1 advice than ever. 


Extra and Expert members: If you have a query that is not covered on our webpages, please email with your name, membership number, telephone number and your question. We will be able to reply to most queries within two working days, and will reply to you as soon as we can.


In relation to associate pay, we're seeking further clarification from government on a number of issues. Our most up to date advice on associate pay is set out in our webinar. Please look at section 3, Finance for practices and associates. We will update our website as soon as we have further clarification.


Members working in hospitals should call the BMA for advice



Advice (A to Z)

All members can access our extensive range of expert online advice. Have a look at the range of topics covered below or see our handy A to Z list.

One-to-one advice

Every day our expert advisors provide Extra and Expert members throughout the UK with unlimited, one-to-one advice via phone and email. Email with the information shown above.

Templates, checklists 

and audits


Expert members also have access to our full range of practice templates, checklists and audits.



Advice by topic


Working in general practice, contract checking, careers opportunities, seminars

Employing staff

Contracts, pay, maternity, sickness, disciplinaries, grievances

Employment relations

Flexible working, contract terms and conditions, organisational change, redundancy

GDPR/Data protection

Advice on GDPR, protecting information

Health and safety

Autoclaves, waste, infection control, radiation, risk assessment


Vicarious liability and Indemnity options

Legal obligations

Complaints, FOIA, confidentiality, data protection, disabled access

National standards

CQC, HIW, RQIA, CPI (Scotland)

NHS and commissioning

HNS dentistry - England, Northern Ireland, Scotland and Wales.


NHS pensions, universities, armed forces, staff auto-enrolment


Practice ownership

Business continuity, business plans, buying, selling, renting, leases, planning permission, practice finances


Advice, child protection, online training, seminars


We may record telephone conversations that are advisory in nature to offer you additional security, resolve complaints and improve our service standards. Conversations may also be monitored for staff training purposes. You will be alerted to this when you call.