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Advice for patients

Routine dentistry during COVID-19 requires the correct social distancing measures and personal protective equipment to be in place.

What are dental appointments like?

Practices are using personal protective equipment and social distancing measures to keep staff and patients safe.  

 

  • If you call to make an appointment, you will be asked some screening questions. You’ll be asked those same questions again at your appointment
  • You will probably be asked to use hand sanitiser or to wash your hands when you arrive (and again before you leave)
  • You will also find that waiting rooms might look a little different with two metre markers in place
  • You will also notice that the dental team may be wearing different protective equipment to what you are used to seeing
  • Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.

Referrals for certain procedures 

Some procedures won't be offered right away in every practice. The supply of essential PPE (particularly certain masks) dictates whether a dentist can offer aerosol-generating procedures. As a result, many practices will continue to triage their patients to urgent dental centres for such treatment.

 

How you can help:

  • With the exception of children and persons in need, patients should come alone
  • A distance of at least two metres mush be observed if another patient is present in the dental practice
  • Staff will not shake your hand
  • If you show symptoms following appointment booking, you should contact the practice by phone
  • Please do not arrive early to the practice. If necessary, you should wait outside the practice
  • Please do not arrive without an appointment
  • Patients should attend wearing a mask if possible or be prepared to wear one
  • If asked to send in photographs of your children’s teeth, first watch this helpful video on how to photograph children's teeth

It will likely be some time before dental services return to what you previously experienced as normal.

 

However, your dental teams will be doing all they can to ensure you receive the treatment you require in the safest way.