Heath Assured Member assistance programme

Counselling and emotional support

All our members have access to Health Assured, a confidential service designed to help you deal with personal and professional problems that are affecting your wellbeing.

Members can access the helpline 24/7, 365 days a year.

24-hour helpline

The service is a complete support network that offers expert advice and compassionate guidance 24/7, covering a wide range of issues. We strongly believe in providing an EAP service that offers not only reactive support when someone needs it but also proactive and preventative support to deliver the best possible outcomes.

Health Assured pride themselves on offering the highest level of service quality, assured through the calibre of people they employ and their exceptional clinical governance infrastructure.

Services Available

Health Assured offers cover for you and, in some cases, your immediate family (that is your spouse or partners and dependent children aged 16 to 24 who are in full time education or living in the same household), 24 hours a day, 7 days a week, 365 days a year:

tailored Cognitive Behavioural Therapy solution for people experiencing menopause symptoms.

To find out more information on what services Health Assured can provide, please visit www.healthassuredeap.com or contact 0800 030 5182. Please use the user information above to log in.

Wisdom AI

Health Assured know when you need answers to your wellbeing questions, you need them fast. WisdomAI packages their counsellors’ knowledge and the latest artificial intelligence into a search engine you can trust.

The team have answered thousands of the most common questions they see across the helpline, and they've compiled them in a revolutionary platform that you can access anywhere—any time.

How to use Wisdom AI

My Healthy Advantage app

In addition to the counselling support and advice, we also offer a virtual library of wellbeing information. These informative articles and self-help guides provide support on a range of health and advisory issues, as well as instant guidance to aid of an employee’s physical and mental health.

We understand that the information needs to be available in a way that is suitable for you, whenever you require it. From simple lifestyle changes to advice for many of life's most common concerns, the portal offers:

Interactive health assessment providing personal tailor-made dietary tips and fitness plans
Fitness and lifestyle advice, such as detoxing methods
Four week self-help programmes
Mini health checks
Financial wellbeing articles

Health e-Hub Mobile App

The health and wellbeing mobile app has features designed to improve the user's mental and physical health by using personal metrics to set goals and achievements.

Wellness

Weekly mood tracker
Four week plans to quit smoking, lose weight and cope with pressure
Mini health checks

User wellbeing

Personalisation

Identify topics important to you and personalise your news feed

Support

Contact Health Assured confidentially via phone, callback request, email or manned live chat.

The registration code can be found in the user information above.

To find out more information on what services Health Assured can provide, please visit www.healthassuredeap.com or contact 0800 030 5182.

FAQs

Are my calls confidential?

All calls are confidential between the caller and their counsellor or advisor.

Exceptions can occur only if there is serious risk of harm to the caller or others. In such circumstances, the counsellor will always seek guidance before breaching confidentiality.

Analytical usage data may be shared with the BDA (excluding identifying factors)

Will my background affect my experience of calling?

One of Health Assured's four core values is respect, and within that we expect and promote all of our colleagues to be authentic and embrace diversity. As individuals we have a responsibility to ensure that no person is treated differently because of their skin, race, religion or gender. Our colleague-run diversity network Allied Pride - includes both the LGBTQ+ and ethnic minority communities with a clear aim of providing a welcoming and educated culture at Health Assured.

Health Assured are a committed member of the Race at Work Charter, including having our own colleague-run ethnic minority network and we employ a diverse workforce with broad experience as a result. We do also have affiliate counsellors on our network who are from an ethnic minority background or have experience of working with ethnic minority communities.

Our counselling team have regular training and stay up to date with the latest news in order to understand all individual needs. Please be reassured that the counsellors will tailor the needs of the client and ensure we are supporting them in the most suitable way. We have over 1,600 counsellors across our network from different backgrounds, religions and ethnicities.

Who can use this service?

We believe that the best way to support you is to support your immediate family as well: Partners and dependents* can access the telephone helpline. Structured telephone counselling extends to partners and dependents also.

*Health Assured define dependents as living in the same household, aged 16 to 24 and in full time education.

What services are available?

Comprehensive telephone helplines available 24/7
Formal counselling, in the form of either face-to-face or telephone sessions (as applicable)
Online video counselling and online CBT (as applicable)
Health and wellbeing portal
Health e-Hub app
Critical incident support

Is the service restricted to issues dealing with stress?

Health Assured can provide additional support for a variety of personal matters, such as:

Personal legal information or tax support
Family issues including childcare and eldercare
Housing and tenancy concerns
Bereavement or loss
Relationships and marital changes
Medical information

What’s included with the critical incident support?

Our trauma trained counsellors focus on solving an immediate and identifiable problem, enabling you to return to your daily routine quicker. If you require follow-up support, we are able to provide counselling across the UK and Republic of Ireland.