Advice videos A-Z
As a complement to our wide range of detailed written advice, our advice videos provide a quick overview to the business matters you ask us about most frequently.
Business continuity
Managing change is an art, we offer help to make sure your experience as a dentist is positive and stress-free in a new practice, or in a practice you are changing the structure of.
Watch the business continuity advice video
Business names and brands
A good name may take while to choose, but it’s very important for your business to succeed in the future. It should be short enough to fit on relevant documents and look good on the sign outside your premises. Many dentists use the name of the location in the company name to help with search engine optimisation.
Watch the business names and brands video
Business planning and managing change
Using a business plan to open a new dental practice, or make structural changes to your existing practice can save you from a number of potential disasters. Getting everything down on paper is a very useful exercise to see what you want to achieve, whether everything is realistic, and how to carry out your plan.
Watch the business planning and managing change video
Companies and Limited Liability Partnerships
Are you considering changing your dental practice to a limited company or limited liability partnership (LLP)? If so, it is vital that you know the features of each setup. We give you a useful overview of the structure and ownership of both, and your tax implications.
Watch the companies and LLPs advice video
Data protection and GDPR
Since 2018, organisations have had to take much more responsibility for the correct handling of patients’ and employees’ personal information. Now you must provide privacy notices to patients, and people you work with.
Watch the data protection and GDPR video
Fee collection and financial management
If you are doing private work, fees must be high enough to achieve your target income and provide adequate cashflow, while being acceptable to patients as well.
Watch the fee collection and financial management video
Handling complaints
No-one expects to get complaints, but it is important to have a structure in place so that any complaints can be resolved swiftly without escalating. Our team outline best practice for speaking to patients about their concerns, and swift problem solving.
Watch the handling complaints video
Leases and licenses
Buying a practice is not feasible for everyone, so many dentists look to lease or license. Leasing gives you formal rights over the property, whereas licensing gives you permission to use the property.
Watch the leases and licences video
Long-term leave and pay
Dentists may need time away from work for a variety of reasons; not just in the case of sickness but for maternity, paternity, and adoption leave. If you work for the NHS, we go over planning in advance how much leave you are entitled to and when you can take it.
Watch the long-term leave and pay advice video
Mediation
No-one expects to have a dispute, but knowing about mediation now helps you predict when it could be beneficial. When problems are prevented from escalating, mediation can save you money as well as time and stress.
Watch the mediation advice video
NHS dispute resolution
It is recommended that you try to resolve disputes informally in meetings to try to prevent problems escalating. You should also keep records on correspondence and notes on what happened.
Watch the NHS dispute resolution video
Partnerships
For this setup, it is key to find the right partner: someone you know well, trust, and who you can communicate well with. Then you can draw up a comprehensive and legally binding partnership deed, detailing your mutual responsibilities.
Setting up a practice
There is a great deal to consider before you set up a new practice to make sure everything runs smoothly, legally, and in the way you intended. Should you go the private route, the NHS route, or a combination of the two? How will new patients find you?