Complaints handling
This advice will help you develop a practice protocol for receiving and managing complaints within agreed timescales and, where relevant, complying with NHS requirements.
More about Complaints handlingManaging and informing patients
Communication is key to patient satisfaction and consent
Managing and informing patients overview
Communication is often the reason for a patient's complaint. Being proactive about providing information and ensuring the whole team is aware of policies and protocols can mitigate the likelihood of complaints.
Patient leaflets
Members can download patient information leaflets to make available in surgeries or waiting rooms.
More about Patient leafletsSupporting Muslim dental patients observing Ramadan
Practical advice on anticipating and meeting patient needs during the month of fasting.
More about Supporting Muslim dental patients observing RamadanManaging abusive patients
Abusive behaviour from patients is an increasing concern for dental professionals. While there are differences in managing NHS and private patients, as well as variations across the UK nations, a fundamental principle remains: no member of the dental team should be subjected to abuse.
More about Managing abusive patientsSafety precautions during out-of-hours care and domiciliary visits
Providing urgent care outside standard working hours or in a domiciliary setting comes with additional risks.
More about Safety precautions during out-of-hours care and domiciliary visitsSee also
Free for members and Good Practice Scheme practices
Introduction to learning disabilities and autism
This short course provides an insight into the needs of people with learning disabilities and autism, and suggests ways your team can make your practice more welcoming and reassuring.