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  5. Managing abusive patients

Managing abusive patients

Abusive behaviour from patients is an increasing concern for dental professionals. While there are differences in managing NHS and private patients, as well as variations across the UK nations, a fundamental principle remains: no member of the dental team should be subjected to abuse.

Practice policies

Policies for patients

Clear, well-publicised policies help set expectations and ensure that patients understand the consequences of inappropriate behaviour. Every practice should have a published policy and a displayed poster outlining:

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