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Legal obligations

There are various legal obligations practice owners and dentists must abide by – our guidance looks at these and sets out what you need to do to comply.

​BDA advice

Complaints handling

Disability discrimination - dentists as service providers

Equality and diversity in the workplace

Freedom of information (FOIA)

Protecting personal information

​Safeguarding patients

​Expert template

Access to information held by the practice (v4)

CCTV use (v1)

Chaperone policy (v1)

Complaint letter - faulty equipment (v1)
Complaints - code of practice for patients (v6)
Complaints handling policy - comments on Scotland template (v1)
Complaints handling policy (E-W-NI) (v2)
Complaints letters - NHS (E-W-NI) (v3)
Complaints letters - NHS Scotland (v3)
Complaints letters - private (v3)
Complaints record (v1)
Complaints report (E-W) (v1)

Data protection privacy notice - associates (v1)

Data protection privacy notice - employees (v1)

Data protection privacy notice - patients (v1)

Data security policy – practice (V4)

Equal opportunities policy for staff (v4)

Equality and diversity policy for patients (v3)

FOIA - guide to information (v2)

FOISA - guide to information (Scotland) (v1.1)

Records management policy (v3)

Safeguarding policy (v1.1)

Underperformance and whistleblowing policy (v3)

BDA Events

Training essentials courses for the dental team, including:
Leading a dental team
Running a safe and compliant practice

iLearn webcasts

One-to-one advice

Extra and Expert members have access to unlimited one-to-one advice via phone or email from our experienced dental advisers.
Call the Practice support team on 0207 563 4574

We may record telephone conversations that are advisory in nature to offer you additional security, resolve complaints and improve our service standards. Conversations may also be monitored for staff training purposes. You will be alerted to this when you call.