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Patient care

Patient care is at the heart of dentistry.
There are a range of issues around patient care that you need to be aware of.

​Of critical importance in patient care is of course consent and treatment planning  and a clear patient pathway. Patients may need to be sedated  before carrying out treatment, may need to be prescribed medicine, or may need referring to another dentist. You have a duty to make sure that you create and maintain clinical records  of your treatments for each patient – details of what you need to include can be found in our guidance on the subject.

​BDA advice

​Botox and non-surgical cosmetic procedures

Complaints handling


Disability discrimination - dentists as service providers

​Fee collection

Freedom of information (FOIA)

Health and safety

​Infection control

​Medical emergencies

Oral cancer

Prescribing and medicines management

Private dental plans and in-practice capitation schemes

Protecting personal information

Risk assessment

Safeguarding patients

Sedation - patient and operator safety

Tooth whitening

Expert template

​Appointments and payment

Commitment to patients and appointments policy (v2)
Debt recovery letters (v2)

Payment - bill and instalments (v3)

Fees and payments policy (v4)


Electronic communications - patient notice and consent (v2)

GDC standards - patient leaflet (v1)

New patient - practice standards and questionnaire (v2)

New patient - welcome letter (v3)

New patient satisfaction questionnaire (v1)

Patient letter - missed appointments (v1)

Patient questionnaire (v1)

Practice newsletters (v1)


Complaints - code of practice for patients (E-W-NI) (v5)

Complaints handling policy - comments on Scotland template (v1)

Complaints handling policy (E-W-NI) (v1)

Complaints letters - NHS (E-W-NI) (v2)

Complaints letters - NHS Scotland (v2)

Complaints record (v1)

Complaints report (E-W) (v1)

​Information security

Confidentiality policy (v5)

Data protection privacy notice - patients (v1)

Data security policy - practice (v4)

Patient safety

Lone working policy (v1)

Patient safety - untoward incidents policy (v5)

Safeguarding policy (v1.1)
Underperformance and whistleblowing policy (v3)


Chaperone policy (v1)

Consent form - photographs (v1)

Consent form - sedation (v2)

Consent form - treatment (v2)

Consent policy (v2)

Direct access - patient leaflet (v1)

Direct access policy (v1)

Equality and diversity policy for patients (v3)

Oral cancer - team roles and responsibilities (v1)

Patient group direction (v1)

Prescribing and dispensing policy (v2)

Prescriptions for private patients (v1)

Referral letters (v1)

Referral protocol (v2)

Referral to hygienist (v2)

Treatment plan and estimate (v1)

​BDA Events

Training essentials courses for the dental team, including:
Leading a dental team
Running a safe and compliant practice

iLearn webcasts

One-to-one advice

Extra and Expert members have access to unlimited one-to-one advice via phone or email from our experienced dental advisers.
Call the Practice support team on 0207 563 4574

We may record telephone conversations that are advisory in nature to offer you additional security, resolve complaints and improve our service standards. Conversations may also be monitored for staff training purposes. You will be alerted to this when you call.