Registration, refreshments and exhibition
Finding the best people to work with
- Shared values
- Where to find them
- Making yourself attractive
- Defining expectations
- Regular communication.
James Goldman, Associate Director of Advisory Services, BDA
Risk management and learning from mistakes
- Study specific cases where mistakes have arisen
- Identify common themes
- Describe strategies to minimise and manage risks
Stephen Henderson, Dento-Legal Adviser, MDDUS
How to protect your goodwill and the role of restrictive covenants
Goodwill and why to protect it
Circumstances giving rise to risk
What are restrictive covenants?
Sarah Cook, Practice Management Consultant, NHS, Business and General Practice, BDA
Morning refreshments and exhibition
The role of clinical audit in managing and improving the performance of your practice
- Learn how to carry out a clinical audit
- Be able to design your own clinical audit
- How to keep on the right side of the authorities with the help of clinical audit
- Appreciate the value of clinical audit as a tool to build your practice.
Malcolm Prideaux, Clinical Supervisor, Peninsula Dental School
Lunch and exhibition
Managing underperformance and conflict management – case studies
- What is underperformance? What is expected?
- Consequences of failing to address underperformance of failure to manage
- How to respond to underperformance and conflict. What can be done?
- Handling failures to improve.
Sarah Cook, Practice Management Consultant, BDA
Afternoon refreshments and exhibition
Going the extra mile: how to excel
- Provide you with tips, tools and techniques that you can implement immediately that will enable you to use your time more effectively.
- Give you successful models of time organisation that will take your practice from the every day to a high performing practice.
- Give you the confidence to implement changes that will make tangible improvements for you, your practice and team.
Jane Lelean, International Dental Business Coach, Trainer and Speaker
Close of seminar
Practice Management Consultant, NHS, Business and General Practice, BDA
is a Solicitor in the BDA's Advisory Services team. She advises on a range of
business and NHS matters, particularly focusing on NHS dental regulations and
Associate Director of Advisory Services, BDA
James qualified as a barrister in 1994 and has worked as an in-house lawyer, in the retail, recruitment and public sectors. He has provided advice on a range of employment and commercial issues, has appeared in a number of tribunal cases and has lectured on a range of topics.
Dento-Legal Adviser, MDDUS
Stephen is a Specialist in Oral Surgery who qualified in London in 1984. After five years in full time hospital practice he went in to general dental practice in Oxford. He continued to work part-time in the Oral & Maxillofacial Surgery department of the John Radcliffe Hospital until 2000, when he joined Dental Protection. He converted his practice to a largely private referral oral surgery practice when he became a full time adviser at DP in 2007. He continues to work as a visiting specialist in the same practice. In December 2017 he left DP and joined MDDUS. In his medico-legal career Stephen's expertise has been complex GDC cases as his medical law degree included a dissertation on Regulatory Law in UK. He has experience of international regulators and the management of claims in a range of jurisdictions. However, dentistry is similar around the world. Success is a mixture of good clinical skills, communication
International Dental Business Coach, Trainer and Speaker
Jane Lelean is one of the UK's leading Dental Business coaches and trainers, she is a dentist and coach accredited by the International Coach Federation. Jane works internationally with dental and non-dental businesses enabling them to achieve the results they want. Specific areas of practice development that Jane covers include business development skills, strategic planning, communication skills, complaint management and prevention, time management, team building, patient centred sales - B.E.S.T. C.H.O.I.C.E.S and patient care coordinator training. Having sold her practice over ten years ago Jane remains passionate about clinical dentistry and is a Dentaid trustee, UK clinical director for Dentaid and regularly volunteers on Dentaid mission trips in the UK and in European refugee camps, and with the dental team at Crisis at Christmas. Jane is Chair and speaker coordinator for Oxford section BDA.
Clinical Supervisor, Peninsula Dental School
Malcolm qualified in 1979 and has over 35 years in General Practice and30 years as a Partner, selling his practice in 2016. He has been a Foundation Trainer for 25 years and is currently Clinical Supervisor at Peninsula Dental School, Training Programme Director for Cornwall Foundation Training Scheme and Associate Dean for PLVE (Performer List Validation by Experience) in the South West. Malcolm is Chair of BDA Western Counties Branch and English Council rep for Western Counties Branch at the BDA.
| ||The MDDUS is a mutual organisation that has been providing indemnity, advice and guidance on medico-legal matters to members who encounter professional difficulties for over 100 years. With a team of highly qualified and experienced professionals, and offices in London and Glasgow, the MDDUS prides itself on providing members with a quality, personalised service at competitive rates. An additional benefit of membership is free HR and employment law advice for members who have employment responsibilities. Please visit our stand or website for more information.|