Oxford Section - From Drama to Diplomacy: Mastering conflict resolution and patient satisfaction

What to expect

This event will equip attendees with effective strategies for addressing and resolving conflicts within their practice. It will also provide practical techniques to prevent common patient complaints, fostering a more positive patient experience and improving practice reputation.

Timings

18:30 Registration and networking

18:45 Lecture - Jane Lelean

21:00 Ends

Learning objectives

• To leave with a set of conflict resolution techniques that can be applied to diffuse tension and resolve disputes
• To gain insights into common sources of patient dissatisfaction and learn measures to reduce complaints, leading to enhanced patient satisfaction
• To understand how to foster a positive work environment, resulting in a harmonious team dynamic and an efficient, enjoyable workplace.

Development outcomes

A, B and D

Meet the speaker

Jane is an experienced dental coach and former practice principal with over 20 years of expertise in the dental industry. Her journey from a successful principal to overcoming significant challenges has shaped her unique approach to practice development. After discovering a large financial fraud committed by a trusted practice manager, Jane was forced to confront the harsh realities of running a dental practice. This experience ignited her passion for business management and led her to develop a holistic blueprint for creating thriving, patient-centred practices.

Jane’s personal journey underscores the importance of effective communication, robust management systems, and a deep understanding of team dynamics. Today, she leverages her hard-won knowledge to help other dental professionals avoid the pitfalls she once faced. Through her coaching and training programmes, Jane specialises in conflict resolution, preventing patient complaints, and fostering a positive practice culture. Her mission is to ensure that dentists can achieve their professional goals without the stress and turmoil she endured, empowering them to create practices where both the team and patients thrive.

Jane’s expertise is grounded not only in her personal experience but also in years of dedicated study and continuous learning, making her a sought-after speaker and coach in the dental community.