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IN-PERSON EVENT, hosted by the Tunbridge Wells Section

What to expect

Network with other local dental professional from 18:00, followed by a lecture from William Donovan which will review the GDC's "Standards for the Dental Team" regarding complaints procedure; explore the modifiable and non-modifiable risk factors for complaints arising; and discuss the psychological impact complaints can have on yourself. There will also be the opportunity to discuss several cases of complaints and how they were resolved.

Timings

18:00 Registration, exhibition, networking and buffet

19:15 Lecture and Q&A - William Donovan

20:45 Networking

21:00 End 

Learning objectives

  • Review the GDC's "Standards for the Dental Team" for complaints procedures
  • Identify common risk and predisposing factors for when complaints arise and how these may be mitigated against
  • Appreciate the psychological effects that a complaint can have to your overall wellbeing and have strategies in place to reduce these negative effects
  • Understand a variety of complaint situations that may arise and how they were resolved.

Development outcomes

A and D

Meet the speaker

William Donovan 250X250 William Donovan Specialty Registrar, Endodontics, Kings College Hospital

William has previous experience as a DCT (1-3) in various specialties, along with two years of associate dentistry in general practice and a year of foundation training. He graduated from the University of Dundee in 2017.

More information

Please email [email protected] if you have any dietary requirements.

If you feel at all unwell, we encourage you to take a lateral flow test the evening before you are due to arrive - should your test result be positive, we ask you not to attend.

If your test is negative, but you do have symptoms of COVID-19 (a new, persistent cough; a high temperature; or loss/changes to your sense of taste or smell) we kindly request you consider not attending the event to mitigate any risk to other attendees.

Venue location

Connect with us

Learn more about the Southern Counties Branch and join the Southern Counties Branch Facebook group.

Well organised event, refreshments and food were excellent

Really well organised and well-run event, speaker was excellent and informative

Warm, friendly atmosphere by the organisers, good quality and excellent delivery of presentation