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  4. Brent and Harrow Section: Non-verbal communication to build rapport with patients

IN-PERSON EVENT, hosted by the Brent and Harrow Section

What to expect

This lecture will explore the psychology of communication, emphasising the impact of first impressions, body language, vocal tone, and key human components in building strong rapport with patients. The session will cover techniques like matching and mirroring, social styles, pacing and leading, and listening to language patterns to enhance connection and influence.

Timings

18:30 Registration, networking, and refreshments

19:00 Lecture - Lisa Akesson

21:00 Networking

21:30 Ends

Learning objectives

  • Understand the key components of successful communication
  • Outline how to use physical presence to communicate
  • Explore how to use facial expression, eye contact, gesture and posture to interact confidently
  • Discuss how to persuade your patient - understanding your patient, prioritising their education, and empowering patients to take ownership of their oral health with the right treatment plans to prevent future problems
  • Provide a tool kit on how to read different behavioural styles.

Development outcomes

A, B, D

Meet the speaker

Lisa Akesson 250X250 Lisa Akesson International Executive coach, Voice, and Presentation Skills Trainer

Lisa has over 25 years of experience coaching professionals and leaders become memorable communicators. This includes raising their personal brand, increasing their confidence and impact at meetings, interviews, conferences, in the media, on executive panels and giving dynamic speeches or TED talks to a global audience.

Lisa has extensive experience in both the private and public sectors. She has been featured in The Guardian, Independent, Training Journals, Business and Sport magazines. She is an Executive Coach from Henley Business School with an ICF (ACC) accreditation. She is also a Master Practitioner of NLP. She attained her Postgraduate Diploma in Voice Studies from the renowned Royal Central School of Speech & Drama.

Lisa is a huge advocate for gender equality and helping underrepresented groups have the skills and tools to be seen as credible leaders.

More information

Please email [email protected] with any dietary requirements.

Would you be interested in getting involved in the Brent and Harrow Section? 

We are looking for a enthusiastic BDA members to join the Brent and Harrow Section committee. A role on the committee is a great way to get involved in the BDA at a local level and to help provide and shape local educational and networking events. It’s also great to have on your CV!

A brief description of the different roles in a committee is available here

The Section has the support of the centrally-based Local Services team who are on hand to help and advise on any aspect of running the Section and planning events.

If interested, or for more information, please speak with Sulaman Anwar, Section Chair, or Radhika Chopra, Section Treasurer, on the night, or email us at [email protected]

Harrow District Masonic Centre

Northwick Circle, Kenton, Harrow, Middlesex HA3 0EL

 

Car parking

Excellent parking for over 300 vehicles

 

Directions from Kenton Station

Turn right out of the station, cross the bridge and continue along Kenton Road.
Take the third turning on the right into Upton Gardens.
At the end turn left onto Northwick Circle.

Stations:
Kenton (Bakerloo & London Overground)Northwick Park (Metropolitan)

Buses:
114: Ruislip - Mill Hill
183: Golders Green Station - Pinner
H9/H10: Rayners Lane - Harrow Bus Station
H18/H19: Harrow Weald - Harrow Bus Station
223: Wembley Central - Harrow Bus Station

NB: If coming by road, approach via Kenton Road, turning into Upton Gardens, Kenton. Members and Visitors are requested to use the Car Park and not obstruct the entrances and exits.

 

Directions from Northwick Park Station

Coming out of the station, go straight on towards Northwick Avenue and there turn right.
At the end of Northwick Avenue continue straight along the footpath across the railway bridge and then take the second left turning onto Greystone Gardens.
At the end turn slightly left onto Northwick Circle.

Venue location

Connect with us

Learn more about the Middlesex and Hertfordshire Branch and connect with the Middlesex and Hertfordshire Facebook group

Atmosphere was really inclusive, friendly and informal and so an enjoyable evening!

The speaker was great and it was very informative. Good engagement and full of examples.

Well organised and good to see face-to-face meetings in this area