​Business and management

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"This book sets out to examine what makes compliance most effective. That often means simplifying the rules. But it also means they must be mapped - and agreed, owned, lived, followed and enforced by the community whose values and interests they represent. That requires organizations to re-imagine what compliance can be..."

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"...your practical guide to all the myths, fads, theories and fantasies of leadership. It will help you sort out myth from reality and fact from fiction. If leadership is a journey, you need a map. This book is the map which will help you structure your journey and accelerate your path to success...."

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"This book is primarily about teams and organisations, but it's important to realize that you don't achieve excellence or high performance merely by association. It starts with the values, behaviours, attitudes and professional standards that you personally bring to the party..."

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"This coaching toolkit contains a selection of forms, models and exercises, and an explanation of how and when to use them. We have also included a chapter on setting up the coaching relationship, which provides valuable resources on managing the coaching relationship and supports your own continuous development."

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"...the first, and most important, rule of becoming a consummate presenter: confidence. Or, and this is the really critical bit, the appearance of confidence. No one need ever know if you are shaking inside, if you are terrified of your audience or mortified at the thought of making a gaffe; as long as you appear to be in control you will always look professional."

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"This book is about...the structured competency-based interview...and they are probably the toughest interviews you will come across. With the right knowledge, preparation and work experience, though, you can actually turn the situation around and make it the most straightforward interview you have."

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"...Be assured this is disruptive and controversial. This is about as exciting as banking gets. Everything from this point on is changing. What you used to consider as banking historically is about to get, not just a makeover, but a complete reboot."

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"Marketing is not a task.
Marketing is not a department.
Marketing is not a job.
Marketing happens every time you engage (or not) with your past, present, and potential customers. UnMarketing also takes it one step further - it is any time anyone talks about your company."

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"Not only is this a book about social media marketing, but it has been created using social media channels by social media people (60 of us) and has its genesis in one central belief: that social media is so universally important but is changing so rapidly that it makes no sense to think that one person is adequate to tell the entire story to others."

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"The purpose of this book is to provide you with a strategic framework to elevate your organization to the upper echelon of customer experience and drive profitability at all levels of your business. Here you'll find real examples of global enterprise success...as well as essays by and interviews with industry leaders."

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"This book is an essential, practical guide to designing and implementing an effective strategy, which will reduce employee anxiety, increase staff engagement and improve overall productivity. It is intended to be a reference book, as well as an initial end-to-end guide to setting up a wellbeing strategy and working through the process of embedding wellbeing in your organization."