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​1 million new patients unable to access NHS dentistry, as recruitment and retention crisis mounts

2 February 2019





Fresh analysis of government data has revealed over 1 million new patients tried and failed to secure access to routine NHS dental services, as a new survey of dentists by the BDA points to a ticking time bomb of staffing problems:


  • BDA analysis of the government's own GP Survey – based on feedback from over 350,000 adults – reveals nearly 1 in 4 new patients (estimated at over 1 million in total) not currently on the books with an NHS dentist have tried and failed to secure an NHS appointment.
  • This data points to access problems across every English region – with over 40% of these irregular attenders missing out in parts of Norfolk, Derbyshire, West Yorkshire and Cornwall, reaching over 60% in parts of Lincolnshire.
  • The BDA's new national survey of dentists suggests nearly 3 in 5 practitioners (59%) based in England are now planning to scale down or leave NHS work entirely in the next 5 years
  • Those with higher NHS commitments are the most likely to leave -  67% of dentists seeing more than 75% NHS patients expressed their intentions to move on – falling to 51% among those doing less NHS work. 

Dentist leaders have lambasted government unwillingness to heed warnings over the growing recruitment and retention crisis in the service. Despite pledges to put prevention and primary care at the heart of the NHS 10 Year Plan no commitments have been made to guarantee the future sustainability of high street dentistry.

The UK government has yet to honour commitments made since 2010 to make a decisive break from the discredited 2006 NHS contract system which sets quotas on patient numbers. Dentists are penalised if they don't hit targets for activity, but are unable to treat extra patients even if they have capacity to do more.

The BDA is seeking assurances that government will provide funding for a reformed system to guarantee access. Government spend on dentistry per head has fallen by £4.95, from £40.95 to £36, in the last five years, while dentists have experienced a 35% collapse in real income over last decade, a fall without precedent in the public sector.

The British Dental Association's Vice Chair Eddie Crouch said:

"High Street NHS dentistry is on the brink, and it's the patients who need us most who risk losing out. 

"Across England practices are now unable to fill vacancies, as a system of unforgiving targets pushes talented colleagues out. The result is hundreds of thousands of irregular attenders – many with poor oral health – are falling through the cracks. 

"These aren't just patients seeking a regular check-up. They are often people in pain, left without the care they need.


"Dentists were looking for a lifeline in the recent 10 Year Plan, but were offered little more than a footnote. The practitioners who have done most to support the NHS - and the patients who need them - are now paying the price for that indifference."


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